Refund policy

Refund & Replacement Policy

At Darcy Lou Candle Co., every candle is hand-poured in small batches with care, intention, and attention to detail. While we carefully inspect and package each order, we understand that the occasional issue can happen during shipping. This policy explains how we handle refunds, replacements, and order issues if something arrives less than perfect.

Eligibility Window

If there’s an issue with your order, please reach out within 7 days of delivery.

Requests made after 7 days cannot be accepted.

Damaged or Defective Items

Because our candles are handmade and hand-poured, minor variations and natural imperfections are part of what make each one unique. That said, you have our promise that every candle we send is carefully inspected and ready to perform beautifully.

If your candle arrives damaged or defective, please email us within 7 days of delivery so we can make it right.

To help us resolve the issue quickly, we ask for:

  • A clear photo of the candle showing the damage

Once reviewed, we’ll happily offer:

  • A replacement, or

  • A refund

There’s no need to return the damaged candle.

Scent Preference Disclaimer

Candles are very personal, and scent can be subjective.
Because scent is subjective, we’re unable to offer refunds or replacements based on fragrance preference alone.

Refund Method

Approved refunds are issued to the original form of payment.

Please allow 5–10 business days for refunds to be processed after approval.
Original shipping costs are non-refundable.

Order Errors

If we make a mistake, we’ll take care of it promptly.

Please contact us if:

  • You received the wrong item, or

  • A candle is missing from your order

We’ll correct the error with a replacement or refund at no additional cost to you.

How to Request a Refund or Replacement

To report an issue, please email us at:

support@darcyloucandleco.com

Include the following:

  • Your order number

  • A brief description of the issue

  • Photos of damage (if applicable)

Our team will respond within 2 business days.

Refusal Rights

We reserve the right to refuse refunds or replacements that don’t meet the conditions outlined in this policy.

Policy Updates

This policy may be updated from time to time to reflect changes in our operations or offerings.

Effective Date: January 2026